Frequently asked questions
Registration and courses
Where to start if I want a driving licence?
Start by choosing the nearest office and the right course package. Once you have registered, you will be given access to the learning environment and can start your theoretical studies.
What is an application for a driving licence?
The driving licence application is an electronic application from Traficom, which is required before the theory test and driving lessons.
For more information and instructions on how to apply for a permit, click here.
How can I register for a course
You can register directly on our website by selecting the nearest office and the appropriate course package.
After registration, you will receive an email with your ID and instructions on how to complete the course.
When can I start driving school?
You can start driving school at the age of 16 if you have a passenger car licence (B). For other licence categories, you can start 6 months before the required age.
With a derogation, you can obtain a driving licence at the age of 17 if you meet specific conditions.
Can I update my course package after registration?
All course packages are freely customisable with additional services.
Need more driving lessons or want to strengthen your theoretical knowledge? You can add to your package at any time:
- Additional driving lessons (individually, or as a package)
- Additional teacher-led lessons (live/virtual)
- A practice driving test to test your skills before the test
- Other additional services to support learning
Ask Customer Services or your teacher for more information - we'll help you choose the right additional services for you ❤️
What is the difference between online and virtual theory lessons?
The online theory lessons are conducted at your own pace and are supervised remotely by the traffic teacher during the control room's opening hours. The virtual lessons are held in a Teams classroom under the guidance of the teacher.
Can I cancel a course?
You can cancel your course registration within 14 days of enrolment free of charge if the learning environment has not been activated.
See our terms and conditions for more details on cancellation, or contact Customer Service.
Lessons, locations and exams
How do I book a driving lesson?
Lessons are booked directly with your driving instructor. You can find your instructor's name and contact details in your learning environment, and we recommend contacting them via WhatsApp, as instructors are unable to answer calls during driving lessons.
Simulator lessons are booked directly through the learning platform, where you can see the available times.
🔎 Can't see the teacher's details? If you can't see your teacher's details in your learning environment, our customer service team can help - contact us.
Where can I find my driving instructor details?
Log in to the learning platform to see the contact details of your driving instructor.
🔎 Can't see the teacher's details? If you can't see your teacher's details in your learning environment, our customer service team can help - contact us.
How do I book a theory test?
The theory test is booked through Ajovarma.
When you register, you will receive detailed instructions on when to book your test. Please remember that the driving licence application must be completed and approved before the theory test.
Where can I find an EAS certificate?
The EAS training certificate can be downloaded from your Webauto system. ☺️
What should I do if I get sick on a driving lesson day?
Submit your sickness certificate via the Security Mail service within 14 days. You can find instructions on how to submit the certificate on the instructions and tips page.
What if I fail my theory test or driving test?
You can book a new test day for the theory test. The theory test can be repeated as many times as necessary. An approved theory test is valid for one year.
If you do not pass the driving test, agree with your driving instructor the next steps (possible additional driving lessons / retest).
What is the driving test like?
The driving test (B) is carried out at Ajovarma and takes about 60 minutes. The test assesses your driving skills in traffic and may include a parking and car inspection task.
Can I change my teacher?
Yes, you can. Contact our customer service team to arrange an exchange. ❤️
Can I change location in the middle of a course?
Yes, you can continue the course in another location if a similar course is available there.
If the price in the new location is higher than the price in the original location, we will charge you the difference when you change location. We will be happy to help you with your exchange arrangements - please feel free to contact us!
I missed the deadline to complete the course - can I get a refund?
We understand that life situations can change. Unfortunately, we are unable to offer refunds for unused parts of the course, as our terms and conditions stipulate that the right to service is valid for 12 months from the date of enrolment.
If you have missed a course, we recommend that you contact our customer service team and we'll see how we can help you continue. ❤️
Registration and courses
I forgot my password - how do I get a new one?
Start by choosing the nearest office and the right course package. Once you have registered, you will be given access to the learning environment and can start your theoretical studies.
Registration and courses
How do I pay for the course?
You can choose your preferred method of payment for the course when registering. Find out about our wide range of payment options here.
Can I pay in instalments?
Yes - Klarna's payment methods allow you to split the course fee into monthly instalments of your choice, or you can choose to pay your Safari bill in several instalments.
Can I get a refund for unused driving hours?
In case of illness, you can get a refund if you send a medical certificate by Turvapost within 14 days. Instructions for submitting the certificate can be found here.
Registration and courses
Can I visit the office without an appointment?
Contact our customer service and book an office visit.
3 reasons to choose Safiiri
See the price immediately in the price calculator
Select a location, enter basic information and see the full course price in seconds. A transparent calculator ensures there are no surprises later - totally fair, just like us.
Take advantage of the modern learning environment
Drive the simulator on weekends, take advantage of evening slots and track your progress in the digital environment. Our instructors provide both face-to-face and distance learning - for efficient and flexible learning.
Buy easily online with flexible payment methods
Book your course entirely online at your convenience and pay by card, invoice or with Klarna's interest-free instalments. A seamless purchase path makes it easy to get your licence.
The teaching was really good in both theory and driving lessons. The school was completed quickly and new classes, simulators and exams could be booked efficiently.