Terms

Terms

Scope

These Terms and Conditions apply to the contractual relationship between Autokoulu Safiiri Oy (hereinafter “Autokoulu”) and its student-customer (hereinafter “Student”) regarding the sale, purchase, ordering, and delivery. These terms apply to service orders placed on the Driving School’s website, at its locations, or through other channels, where the Student is a consumer as defined by the Consumer Protection Act. The contractual relationship between the Driving School and the Student begins when the Driving School sends the Student an order confirmation via email, along with login credentials for the student system.

If the Student’s guardian or another third party agrees to pay for the service at the time of registration or subscription, these terms and conditions also apply to the contractual relationship between that party and the Driving School. The payer is responsible for the cost of the ordered services as well as any other payments required under these terms and conditions. However, the ordered service will be provided only to the Student who was identified at the time of ordering the service.

These terms and conditions shall not apply to the extent that they limit the Student's rights under mandatory law, or the Driving School's obligations under mandatory law.

By enrolling in a Driving School course, the student accepts the payment obligations associated with the order, these terms and conditions in their entirety, and the Driving School’s privacy and cookie policies (autokoulusafiiri.fi/tietosuoja). The student agrees to comply with these terms and conditions for the duration of the contractual relationship.

If the information of the student’s guardian or any other payer is provided at the time of registration, the Driving School will also process the personal data of that payer and, where applicable, cookies in accordance with the aforementioned privacy and cookie policies.

Before placing an order for a service, the student is responsible for ensuring that a parent or guardian, or any other party paying for the service, has been informed of the payment obligation associated with the order and of these terms and conditions.

A minor student may not place an order for a service until a guardian or other potential payer has approved the order, these terms and conditions, and the payment obligation associated with the order.

The driving school reserves the right to update these Terms at any time. Orders are subject to the terms and conditions in force at the time of ordering.

Provider and customer service

Autokoulu Safiiri Oy, a Finnish limited liability company registered in the Trade Register maintained by the Finnish Patent and Registration Office, acts as the student’s contractual partner and service provider.

Business ID 0536076-9, VAT ID FI05360769, address Tykistökatu 4, 20520 Turku, phone +358 40 847 1000, email asiakaspalvelu@autokoulusafiiri.fi.

Up-to-date contact information for the driving school, service channels, branch addresses, and customer service hours are available on our website at www.autokoulusafiiri.fi. If you have any questions regarding the driving school, please contact our customer service.

You will receive detailed student instructions for the course you have selected via email immediately after registration, as well as on the www.autokoulusafiiri.fi/oppilasohje/ website. Course content and up-to-date pricing information can be found on the branch websites at www.autokoulusafiiri.fi.

Driving school supervisory authority

The driving school has a driving school licence for groups 1 and 2 in accordance with the Driving Licence Act.The supervising authority is the Finnish Transport and Communications Agency Traficom, postal address P.O.Box 00059 TRAFICOM, visiting address Kumpulantie 9, 00520 Helsinki, telephone number 029 534 5000.

Student

On the driving school's website, a service order can be placed by persons of full legal age who are 18 years of age or older, and by persons under 18 years of age who have the consent of their guardian for shopping and making a purchase/service order, and whose guardian has also read these Terms and Conditions, the service to be ordered, its price, and the payment terms.

The student—or, in the case of a minor, the student’s guardian—must have a valid email address.

Similarly, if a person other than the Student or the Student’s guardian is designated as the payer, the Student must obtain the payer’s express consent to enroll in the course and order the service, and the payer must have reviewed these Terms and Conditions, the service being ordered, as well as its price and payment terms. The person designated as the payer must be at least 18 years of age. By enrolling in the course, the Student confirms that they have obtained the aforementioned consents.

Service order

The student must provide accurate information about themselves—or, in the case of a minor, about their guardian or any other payer—when placing a service order. To register for a course on the driving school’s website, the student must provide their name, personal identification number, street address, ZIP code, city, municipality of residence, phone number, email address, country of birth, preferred language of instruction, selected payment method, and other information related to the order. If the payer is someone other than the student (e.g., a guardian), the student must also provide the payer’s name, personal identification number, street address, ZIP code, city, phone number, email address, selected payment method, and other information required for the order when placing the order. The payer may also be a company, in which case the payer’s business ID and the contact person’s information must also be provided on the form. Without the explicit consent of a guardian or other payer, such a person’s information may not be provided on the order form.

After you complete the course, we may send you a request to provide feedback on your experience. This processing is based on our legitimate interest in improving our services. Responding is always voluntary. If you do not wish to receive such feedback requests, please let us know by contacting our customer service (asiakaspalvelu@autokoulusafiiri.fi).

The person filling out the form is responsible for the accuracy of the information provided and for ensuring that they have the authority to place an order that is binding on the person listed as the payer. The student is responsible for the accuracy of the information they provide (including information regarding parental consent) and is required to notify the Driving School immediately of any changes to this information.

The consent given by the guardian of a minor Student to an order placed by the Student also includes consent that the Student and the Driving School may agree on additional tuition and other additional services not included in the original order, for which the Driving School is entitled to charge the Student (or the declared course payer) in accordance with the applicable price list.

The driving school has the right to suspend instruction in threatening or dangerous situations that may endanger the safety of the company’s staff, the student, or the safety or property of other road users. Such threatening situations may include, for example, the student being under the influence of alcohol or drugs, aggressive behavior, or other similar conduct that jeopardizes the safety of the lesson. If instruction is suspended in such a situation, the student’s enrollment and the provision of services may also be suspended immediately and without prior notice. The student is not entitled to compensation or a refund if the service is suspended in such a situation.

Prices, service content and additional services

The contents and prices of the service or package of services ordered are indicated on the Autokoulu website by location. There may be differences in the services and prices offered by each location. In the case of a Student's order, the price list in force at the location where the Student is enrolled will always apply. The prices of the services do not include official fees for driving safety, additional driving lessons, cancellation fees, use of the vehicle for a renewal test, or other separate services.

You can register for a course at the promotional price only once per personal identification number.

The driving school does not have the right to change the price of the ordered service package after the order has been placed. However, the Driving School is entitled to add to the prices the effect of any changes in the amount of taxes and other similar public charges or changes in the law immediately after the changes come into force.

The driving school also reserves the right to change its price list at any time; in such cases, the price of any additional product not included in the ordered service package (e.g., an additional driving lesson) will be determined in accordance with the current price list, unless otherwise agreed upon.

If a student wishes to transfer the service to another location, the driving school has the right to charge the student for any price difference between the service packages at the two locations. If the transfer is to a location with a lower price list, the price difference between the service packages will not be credited or refunded.

If a Student eligible for additional services is under 18 years of age, the Student confirms, when ordering the additional service, that he or she has obtained the consent of his or her guardian to agree to and pay for the additional instruction or services. If the Student is under 18 years of age and a person or entity other than the Student is designated as the payer when ordering the service, the person or entity designated as the payer agrees to pay for any additional services ordered by the Student. The driving school is obligated to issue a certificate of instruction once the Student has paid the full fee for the instruction and completed the instruction included in the course.

The driving school is not responsible for any increases in official or other fees beyond its control. The student and the person or company designated as the payer at the time of booking are jointly and severally liable to the driving school for all payment obligations arising from the contractual relationship. If the Student is a minor, the payer specified in this order is jointly and severally liable with the Student for all payment obligations to the Driving School arising from the contractual relationship.

Other service-related measures required of the student

Depending on the learning environment used by the Student, the service provider for the electronic learning environment is either Datadrivers Oy or Streamways GmbH. Use of the learning environment requires that the Student has accepted the terms of use of the relevant service provider when subscribing to the service and agrees to comply with them.

Students must have a valid driver's license before they can take the written test. For more information about driver's licenses and how to obtain one, visit www.autokoulusafiiri.fi/ajokorttilupa.

By registering for the course, the learner allows the driving school to make the necessary reservations for the driving test from the Driving Safety Agency.

Driving school limitation of liability

The driving school is not responsible for, nor does it guarantee, that after completing the course, the Student will pass the theory and/or driving exams included in the course, or any other exams or tests. The online learning environment and its content are provided to the Student “as is” and “as available.” The driving school does not guarantee that the aforementioned service will function and be available without interruption, disruption, or error.

The Student uses the aforementioned service at his or her own risk, and the Driving School is not liable for the accuracy, reliability, errors, omissions, inaccuracies, or other defects in said service or the information it contains, nor for any costs, damages, or losses that the Student may incur as a result of using said service or the information it contains. Services provided in the e-learning environment may include links to other service providers’ websites or other services. The driving school is not responsible for the content or services of such third-party websites or services.

However, this does not mean that the Student would lose their legal rights if there is a genuine, significant defect in the digital learning environment. In such a situation, the Student retains the right to demand, for example, that the defect be corrected, a price reduction, or a refund to the extent required by law. In such a situation, the driving school may also offer, as compensation, an extension of the course’s validity period equal to the time during which the service was unavailable.

If the Student believes that the Driving School has breached its contractual obligations, the Student must file a complaint with the Driving School without delay upon discovering the breach and give the Driving School the opportunity to remedy the breach in a manner the Student deems appropriate. The Student loses the right to invoke a breach of contract if such a claim is not made within a reasonable time and, in any case, no later than 14 calendar days after the problem was discovered or should have been discovered by the Student. The Driving School is not liable for any indirect or consequential damages caused by the Student’s error or delay.

Right to Use Learning Materials

All digital and electronic materials related to the course and subscription (such as learning materials, theory videos, and practice exercises) are protected under copyright law. Ownership rights, as well as copyright and other intellectual property rights to such materials, belong to Autokoulu, Datadrivers Oy, or their partners, depending on which service provider’s learning environment the Student uses. The Student has the right to use the material only to the extent necessary to complete the course, and no other rights to the material are granted to the Student. The Student therefore does not have the right, for example, to share, distribute, transfer, or modify the aforementioned material or any part thereof.

Announcements

The Driving School may send notices required by the agreement to the address the Student provided upon enrollment, or to any other address the Student has otherwise provided in writing or electronically, by mail, email, phone, text message, WhatsApp, through the Streamways app, or by any other similar method. The Student is obligated to notify the Driving School without delay of any changes to their contact information.

Payment methods and terms; penalties for late payment

Placing a service order with the Driving School entails a payment obligation.

If a Student or another designated payer fails to meet their payment obligations to the Driving School, the Driving School has the right to suspend the provision of services to the Student until the default has been rectified. To use the services in the Streamways learning environment, the Student’s payments must be up to date, and the learning environment’s wallet must have the balance required to access the service.

The driving school is entitled to charge a reminder fee for late payments in accordance with the price list and the Act on the Recovery of Claims, as well as interest on arrears in accordance with the Interest Act. In the event that the Driving School is required to collect its debts, the Student (or other declared payer) is also obliged to reimburse the Driving School for the collection costs incurred. The Autochool is entitled to assign its contractual claims to a third party. Third party payment services have their own late payment and collection conditions, which will apply if a third party payment service is chosen.

Terms of Payment

When registering, the student selects a payment method in accordance with the payment terms in effect at that time. This selection is binding, and neither the payment method nor the associated payment terms can be changed after registration.

Right of withdrawal and its limitations

The Student has the right under the Consumer Protection Act to cancel the contract and the order without cost within 14 days of the conclusion of the contract as described in these Terms.

Cancellation always applies to the entire subscription, including both the digital service content and driving lessons.

If the subscribed service includes service content delivered digitally, the Student creates their own login credentials during registration. Once registration is complete, the Student will receive a confirmation message at the email address they provided.

Students can complete the online courses included in their service package on the Streamways platform. Through the platform, students can participate in video-based theory lessons, access learning materials, and use the practice program designed for the theory test. Driving lessons are also booked through the Streamways platform.

The content offered on the Streamways platform described above is service content to be delivered digitally, and delivery of such content is deemed to have begun when the Student starts using the content.

If a Student’s enrollment has been confirmed and the Student has logged into the online learning environment before the aforementioned 14-day period has expired, this shall be deemed the Student’s express consent to

that the Driving School may begin fulfilling the contract and delivering the order before the cancellation period expires. Once the Driving School has begun delivering the order, the Student no longer has the right to cancel the services they have ordered. This restriction on the right of cancellation applies to the order in its entirety and also includes any non-digital service content that may be part of the order, such as driving instruction.

In any case, the right of withdrawal expires 14 days after the contract is concluded.

You must notify us of your intention to exercise your right of withdrawal in an unambiguous manner, for example, by email to laskutus@autokoulusafiiri.fi or by other similar means.

Duration and early termination of the contract

The contractual relationship between the Driving School and the Student is valid for 12 months from the date the agreement is signed or until the Student has completed the course they enrolled in at the Driving School, whichever occurs first. The provision of digital service content to the Student ends at the same time as the course itself, but no later than 12 months after enrollment.

Upon termination of the contractual relationship, the Driving School’s obligation to provide the services ordered by the Student ceases. The termination of the Agreement does not relieve the Student of any payment obligations that arose prior to the termination of the Agreement. While the contractual relationship is in effect, the Student may suspend the course at any time by notifying the Driving School; however, if the course is suspended, the Driving School is under no obligation to refund any payments made by the Student.

If the Driving School is unable to offer the course ordered by the Student during the term of the contract due to changes in legislation or other reasons beyond the control of the Driving School, which nevertheless have a material effect on the content and/or scope of the order, the Driving School has the right to terminate the contract during its term. The Driving School shall refund any fees paid to the extent that the Student has not used the service ordered.

Transfer of contract

The Autodouge has the right to assign the Agreement and its rights and obligations under it to a third party in the event of a business sale or transfer, transfer of business, or other business arrangement. The Student shall not be entitled to assign the Agreement or any of its rights or obligations under the Agreement without the express consent of the Driving School.

Force majeure and weather conditions

The driving school is not liable for delays, negligence, or damages resulting from an obstacle beyond the Driving School’s control, which the Driving School could not reasonably have taken into account when entering into the agreement and whose consequences it could not reasonably have avoided or overcome. Such obstacles may include, for example, labor disputes, epidemics, acts of war, natural conditions, restrictions on movement, traffic disruptions, and technical malfunctions resulting from the aforementioned circumstances. Should such a situation arise, the Driving School will notify the Student.

When taking a moped or motorcycle course, students must take into account Finnish weather conditions and their impact on the scheduling of driving lessons. For safety reasons, driving lessons for moped and motorcycle courses are generally not scheduled between October and March. Local weather and road conditions affect the safe conduct of driving lessons, which is why there may be regional variations in the length of the driving season.

The student is responsible for completing the course in a timely manner within the course’s validity period, taking into account any restrictions due to weather conditions.

The main contractual obligations of the parties and the Student's liability for any damage caused

The driving school is obliged to provide the services ordered by the Student in a professional and careful manner, taking into account the provisions of these Conditions.

Students must carefully follow the instructions given to them by the driving school and its staff, including those relating to simulator runs. If the Student fails to comply with the instructions, or if the Student otherwise intentionally or negligently causes damage to the School or its property, the Student shall be liable to pay compensation for the damage caused. The Pupil's duty of care is emphasised in driving situations where the teacher is not with the Pupil, such as when riding a motorcycle or moped, in which case the Pupil is the responsible driver.

Attendance under the influence of any form of intoxicants is not permitted. If the Student is unwell, tired, or otherwise feels that there is any other circumstance that is negatively affecting his/her driving performance, the Instructor must be informed immediately. The driving school has the right to suspend the driving lesson if the instructor considers that the Student is not in sufficient driving condition. In such a situation, the suspended lesson will not be refunded to the Student and may result in the Student having to purchase additional lessons at a separate time in order to meet the compulsory tuition requirements.

The Student acknowledges that damage to a vehicle used during instruction may result in costs to the Driving School, for which the Student may be liable as described below. The Driving School’s vehicles are covered by comprehensive insurance, which covers a portion of any potential damage.

The designated driver is determined based on the type of instruction as follows: In Class B driving instruction, the designated driver is the instructor. In the Class B driving test, as well as in Class AM and Class A driving instruction and tests, the designated driver is the student.

When a student acts as the designated driver, he or she is liable for any damage caused to the vehicle, regardless of the cause of the damage. When the instructor is the responsible driver, the student is liable for damage caused to the vehicle only if the damage was caused intentionally or through gross negligence, such as by failing to follow the instructor’s instructions.

In these situations, the Student’s liability is limited to the following amounts:
a) an amount equal to the insurance deductible, which at the time of booking is €500 and is specified in the Driving School’s current price list; and
b) reasonable and verifiable additional costs directly incurred by the Driving School as a result of the damage, such as the Student’s own driving lessons that were canceled during the vehicle’s repair period.

The student’s total liability for items a and b is a maximum of 1,000 euros, or the actual costs if they are lower than that amount.

The driving school is liable for damages exceeding the maximum amount, as well as for all other consequential damages, and shall make reasonable efforts to limit the damages it incurs.

The driving school will make reasonable efforts to limit the damages it incurs in the aforementioned situations.

Cancellation of driving hours

The student has the right to cancel scheduled driving lessons 24 hours before the scheduled lesson. For cancellations made after this time, the driving school will charge a cancellation fee in accordance with the current price list. If the student does not show up for a scheduled driving lesson at all, the driving school will charge the fee specified in the price list for the missed lesson.

Cancellations of Webauto driving lesson reservations must be reported to Safiiri Driving School’s customer service or the student’s assigned instructor in a verifiable manner, such as via chat or by phone. Driving lessons booked through the Streamways app can be canceled directly through the app.

The cancellation policy applies only to the Driving School’s own services. Students are personally responsible for canceling appointments made with government agencies and for complying with the applicable terms and conditions.

Driving lessons should not be taken when you are ill.

Against a medical certificate, the invoice for driving hours cancelled or not cancelled too late may be credited against the certificate submitted. The certificate must be submitted to the driving school within 14 days via the Security Mail service: www.turvaposti.fi/viesti/laskutus@epicautokoulu.fi

The driving school has the right to change the instructor assigned to the driving lessons. The driving school also has the right to cancel the agreed driving lessons, for example due to illness or other compelling reasons, by informing the Student. If possible, the Student will be informed of cancellations as soon as possible. Instead of the driving lessons cancelled by the driving school, the Student will be given a new substitute driving lesson. In the event of cancellation, the driving school is under no obligation to waive any fees or refund any payments already made by the Student.

In the event of instructor illness, if possible, the driving school will endeavour to replace the instructor assigned to the lesson in question. The driving school will inform the student of cancellations by e-mail, text message or telephone.

Applicable law and disputes

These Terms and the contractual relationship are governed by Finnish law.

We hope that our services meet the Student’s expectations. However, if the Student is for any reason dissatisfied with the Driving School’s services and wishes to file a complaint regarding the service, we ask that the Student notify the Driving School immediately upon becoming aware of the facts forming the basis of the complaint or claim.

As a consumer, the Student also has the right to submit any disputes arising from this agreement to the Consumer Disputes Board (www.kuluttajariita.fi) for resolution. The decisions of the Consumer Disputes Board are recommendations. Before referring a matter to the Consumer Disputes Board, the Student must contact the Consumer Advisory Service (www.kuluttajaneuvonta.fi).

A Student acting as a consumer may file a lawsuit against the Driving School regarding disputes arising from the contract either in the district court of the Driving School’s place of business (Varsinais-Suomi District Court) or in the district court of the municipality in Finland within whose jurisdiction the Student resides.